Shipping policy

Shipping Policy

Last updated: September 5, 2026

At Venue Two, our clothing is produced on demand. This means that your item is made specifically after your order has been placed.

By producing on demand, we aim to avoid unnecessary overproduction and only produce items that are actually ordered.

Production & Delivery Time

Because our products are made on demand, each order requires production time before it can be shipped.

Our average estimated delivery time is 7–10 business days from the date your order is placed. This timeframe includes both production and shipping.

During busy periods, holidays, or circumstances outside of our reasonable control, delivery may take longer.

Once your order has been shipped, you will receive a shipping confirmation by email with tracking information, where available.

Shipping Costs

We offer free shipping on all orders within the European Union (EU).

For orders shipped to destinations outside the European Union, shipping costs are calculated automatically at checkout based on the delivery destination and available shipping method.

Any applicable shipping costs will be clearly displayed before you complete your purchase.

Please note that orders shipped outside the EU may be subject to import duties, taxes, or customs fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless stated otherwise at checkout.

Order Changes

Because our products are made on demand, we begin processing orders as soon as possible.

If you need to change your size, colour, delivery address, or other order information, please contact us immediately at info@venuetwo.com.

Once an order has entered production or has been shipped, we may not be able to make changes.

Delivery Delays

While we aim to deliver orders within 7–10 business days, delivery times are estimates and cannot always be guaranteed.

Delays may occasionally occur due to high order volumes, carrier delays, customs procedures, holidays, weather conditions, or other circumstances outside our reasonable control.

If your order is taking significantly longer than expected, please contact us at info@venuetwo.com with your order number.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Lost or Damaged Orders

If your order arrives damaged, or if you believe your package has been lost during shipping, please contact us at info@venuetwo.com.

Please include your order number and, in the case of damaged items, photographs of the item and packaging where reasonably possible. We will review the issue and provide an appropriate solution in accordance with applicable consumer law.