Policy

Welcome to Venue Two your go-to destination for premium clothing, watches, and jewelry. This policy outlines our commitment to providing you with a seamless shopping experience and details the guidelines governing your use of our website, purchasing products, and our customer service practices.

 

  1. Ordering and Payment

 

  1. Order Placement:

   - Orders can be placed online through our website www.venuetwo.com

   - Ensure that all personal and payment details are accurate to avoid any delays in processing.

 

  1. Payment Methods:

   - We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specified online payment methods.

   - All payments are securely processed, and your payment information is never stored on our servers.

 

  1. Order Confirmation:

   - Upon placing an order, you will receive an email confirmation with the details of your purchase.

   - If you do not receive a confirmation email, please contact our customer service team.

 

  1. Shipping and Delivery

 

  1. Shipping Options:

   - We offer standard shipping. Costs will be displayed at checkout.

   - Free standard shipping is available for orders with 2 items or more. (Exclusively in the    Netherlands)

 

  1. Delivery Time:

   - Delivery times vary based on your location. Estimated delivery dates will be provided at checkout.

   - We aim to process and ship all orders within 5 business days.

 

  1. International Shipping:

   - We ship internationally to selected countries. International shipping costs and delivery times will be calculated at checkout.

   - Customers are responsible for any customs duties, taxes, or fees incurred.

 

  1. Returns and Exchanges

 

  1. Return Policy:

   - We offer a 14-day return policy from the date of delivery. Items must be unused, in their original packaging, and with all tags attached.

   - To initiate a return, please visit our Return of product page on the website.

 

  1. Exchange Policy:

   - We do not accept exchanges at the moment. You can return your item and order a new product from our online store: www.venuetwo.com

 

  1. Refunds:

   - Refunds will be processed within 3 business days of receiving the returned items.

   - Refunds will be issued to the original payment method used during purchase.

 

  1. Product Information

 

  1. Accuracy:

   - We strive to provide accurate descriptions and images of our products. However, slight variations in color or design may occur due to different display settings.

 

  1. Sizing:

   - Detailed sizing charts are available on our website to help you choose the correct size. If you have any questions, our customer service team is ready to assist.

 

  1. Customer Service

 

  1. Support:

   - Our customer service team is available to assist with any questions or concerns you may have.

   - You can contact us via email or live chat.

 

  1. Feedback:

- We value your feedback and encourage you to share your thoughts on our products and services.      

- Every item has their own unique reviews. Don’t forget to leave yours after receiving your item!

 

 

  1. Privacy and Security

 

  1. Data Protection:

   - We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

 

  1. Security:

   - Our website uses industry-standard security measures to ensure your transactions are safe and secure.

 

  1. Terms of Use

 

  1. Acceptance:

   - By using our website, you agree to comply with and be bound by these policies and our Terms of Use.

 

  1. Changes:

   - We reserve the right to modify these policies at any time. Changes will be posted on our website, and it is your responsibility to review them periodically.

 

  1. Contact Information

 

For any inquiries, please contact us at:

 

Venue Two

Contactvenuetwo@gmail.com

 

Thank you for shopping with Venue Two. We hope you enjoy your shopping experience with us!