Refund policy

Returns & Refunds Policy

Last updated: September 5, 2026

At Venue Two, we want you to be satisfied with your purchase. If you wish to return an eligible item, please review the conditions below.

14-Day Return Period

You may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be returned in its original condition: unworn, unused, with all original tags attached, and where reasonably possible in its original packaging.

You will also need your order number or other proof of purchase.

How to Request a Return

Before sending an item back, please contact us at info@venuetwo.com.

Please include:

Your order number
The item(s) you wish to return
The reason for your return

We will provide you with the appropriate return instructions and return address.

Please do not automatically return your order to an address shown on the original shipping package, as this may be a fulfilment or carrier address and may not be the correct return location.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the cost of returning the item.

Original shipping charges, where applicable, are not refundable except where required by law.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at info@venuetwo.com.

Please include your order number and photographs of the item where reasonably possible so we can assess the issue.

If the item is confirmed to be damaged, defective or incorrect, we will provide an appropriate solution in accordance with applicable consumer law.

Non-Returnable Items

Certain items cannot be returned where permitted by applicable law. These may include:

Gift cards
Items that have been personalised or customised specifically for you, where the statutory right of withdrawal does not apply
Items that have been used or damaged after delivery in a way that goes beyond what is reasonably necessary to inspect the product

If you are unsure whether your item is eligible for return, please contact us at info@venuetwo.com before sending it back.

Made-to-Order Products

Many Venue Two products are produced on demand after an order is placed. This helps us reduce unnecessary overproduction.

Being produced on demand does not by itself remove your statutory consumer rights. Where you have a legal right of withdrawal or return, those rights remain applicable.

Different rules may apply to products that are specifically personalised or customised for you.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If your return is approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Where required by applicable consumer law, refunds will be processed within the legally required timeframe.

Exchanges

If you would like a different size or item, please contact us at info@venuetwo.com.

Depending on availability and the circumstances of your return, we will advise you about the available options.

Late Returns

If more than 14 days have passed since you received your order, please contact us. We cannot guarantee that a return will be accepted outside the applicable return period unless you have additional rights under applicable law.