Terms of Service

Last updated: September 5, 2026

Welcome to Venue Two. These Terms of Service govern your use of our website, venuetwo.com, and any purchases made through our online store.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. Business Information

This online store is operated by:

Venue Two
Business address: Witrugspecht 33, 7827RC, Emmen, Netherlands
Email: info@venuetwo.com
Chamber of Commerce (KVK): 93963033
VAT number: NL005055084B33

For questions regarding these Terms of Service, please contact us at info@venuetwo.com.

2. Online Store Terms

By placing an order through our website, you confirm that you are legally capable of entering into a binding purchase agreement or have the necessary permission to do so.

You may not use our products or website for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation or functionality of our website.

3. Products and Product Information

We aim to describe and display our products as accurately as reasonably possible.

Product colours and appearance may vary slightly depending on your device, screen settings, lighting, manufacturing processes or other reasonable variations.

We reserve the right to modify our product range and discontinue products at any time.

Product availability is not guaranteed until your order has been accepted.

Nothing in these Terms limits any rights you have under mandatory consumer protection law.

4. Prices

All prices displayed on our website are shown in the applicable currency and include VAT where required by law, unless stated otherwise.

Any applicable shipping costs are displayed during the checkout process before you complete your purchase.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted.

If an obvious pricing or technical error occurs, we may contact you before processing the affected order.

5. Orders

After placing an order, you will normally receive an order confirmation at the email address provided during checkout.

Receiving an automated confirmation does not prevent us from cancelling or refunding an order where there is a legitimate reason to do so, such as suspected fraud, an obvious pricing error, inability to supply the product, or incorrect customer information.

If we are unable to fulfil an order after payment has been received, we will refund the applicable amount using the original payment method where reasonably possible.

Customers are responsible for providing accurate billing, shipping and contact information.

6. Payments

Payments are processed securely through the payment methods available at checkout.

Depending on your location and availability, different payment methods may be offered.

Payment information may be processed by Shopify and/or third-party payment service providers. Venue Two does not directly store complete payment card details.

7. Shipping and Delivery

Available shipping methods, estimated delivery times and applicable shipping costs are provided on our website or during checkout.

Delivery times are estimates unless expressly stated otherwise. Delays may occasionally occur due to circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for further information regarding shipping and delivery.

Nothing in this section limits mandatory consumer rights concerning delivery.

8. Returns, Refunds and Right of Withdrawal

Eligible customers may have a statutory right to withdraw from an online purchase within 14 days, subject to applicable law and any lawful exceptions.

Additional conditions and instructions concerning returns, refunds, damaged products and cancellations can be found in our Returns & Refunds Policy.

Where mandatory consumer law provides you with rights beyond these Terms or our Returns & Refunds Policy, those statutory rights remain unaffected.

To request assistance with a return, contact us at info@venuetwo.com.

9. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible at info@venuetwo.com.

Please include your order number and relevant information about the issue. We may request photographs where reasonably necessary to assess the problem.

Where required by applicable law, we will provide an appropriate remedy, which may include repair, replacement, price reduction or refund.

10. Promotions and Discount Codes

From time to time, Venue Two may offer promotional discounts or discount codes.

Promotions may be subject to additional terms, validity periods, minimum purchase requirements or product exclusions.

Unless otherwise stated, discount codes cannot be exchanged for cash.

We reserve the right to refuse or cancel the use of a discount where there is fraud, abuse or an obvious technical error.

11. Intellectual Property

Unless otherwise stated, the content available through venuetwo.com, including branding, logos, graphics, photographs, text, designs and other original materials owned by Venue Two, is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, commercially exploit or otherwise use our protected content without prior permission, except where permitted by law.

Third-party trademarks, images or other materials remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use or contain links to services operated by third parties, including payment, shipping, analytics or social media providers.

We are not responsible for third-party websites or services beyond the extent required by applicable law. Your use of third-party services may also be subject to their own terms and privacy policies.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws, including the GDPR where applicable.

Please review our Privacy Policy for more information about how we collect, use and protect personal information.

14. Liability

We are responsible for our obligations under applicable law.

To the maximum extent permitted by law, Venue Two will not be liable for losses that were not reasonably foreseeable or for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law, including mandatory consumer protection rights.

15. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent purposes;
• To infringe intellectual property or other legal rights;
• To transmit malicious code or interfere with website security;
• To collect information about other users unlawfully;
• To submit deliberately false or misleading information;
• To attempt unauthorised access to our systems or services.

We may restrict access to our website where reasonably necessary to protect our business, customers or systems.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.

The version applicable to a purchase is generally the version in effect when the order was placed, subject to applicable law.

The latest version of these Terms will be available on this page.

17. Governing Law

These Terms are governed by the laws of the Netherlands, subject to any mandatory consumer protection laws that may apply in the customer's country of residence.

Nothing in these Terms deprives consumers of protections granted to them by mandatory applicable law.

18. Contact

Questions regarding these Terms of Service can be sent to:

Venue Two
Email: info@venuetwo.com
Business address: Witrugspecht 33, 7827RC, Emmen, Netherlands
KVK: 93963033
VAT: NL005055084B33